Why Can't I access my student account?

If you are having trouble accessing your student account, you may be logged into your browser with your personal email. This can be resolved by opening a private window or creating a profile for your UCC account.

  • Google Chrome
    • Private (Incognito) window
      • Click the three vertical dots in the upper right corner of the screen.
      • Select the New Incognito window option (it will be the third option listed).
    • Creating a UCC profile:
      • Click the user icon symbol in the upper right corner of the screen.
      • Once the user icon is clicked, select Add in the Other profiles section.
      • Choose Continue without an account.
      • Name the profile and click done.
  • Microsoft Edge
    • Private (InPrivate) window:
      • Click the three dots in the upper right corner of the screen.
      • Select the New InPrivate window option (it will be the third option listed).
    • Creating a UCC profile:
      • Click the user icon symbol in the upper left corner of the screen.
      • Once the user icon is clicked, select Set up new personal profile.
      • A second tab will open. Click Use another account.
      • Use your UCC credentials for the account.

Answer

  • Last Updated Aug 27, 2024
  • Views 9
  • Answered By Macy

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